Raise a formal concern or complaint
Raise a formal concern or complaint
You can submit a concern or complaint to us online if you are dissatisfied with the level of service we have provided or if we haven’t done what we said we would.
Before you start
A good first step is to consider whether taking informal steps to resolve the problem you face would help. You can do this by speaking with your Learner Support team, SANITI, or by submitting your feedback to NMIT.
| Learner Support(external link) | SANITI(external link) |
|---|---|
| This team is your first point of support - they can meet with you confidentially to help you understand your options, improve your situation, and decide whether you want to escalate to a formal complaint. They will also support you through NMIT’s complaints or appeal processes. | SANITI is your independent student advocacy service. They can give you free, confidential advice at any stage, help you prepare for meetings or hearings, and support you through NMIT’s complaints or appeal processes. |
