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Full time and part time study available
40 weeks full-time including 6 weeks of study breaks
Delivered over two years, semester one only: 2021: $3,303 plus $120 Student Services Levy for Tourism and Travel Courses; ; 2022 Fee TBC
A Compulsory Student Services Fee also applies ($240 for fulltime students).
Fees listed are for each year of the programme, indicative only and may vary with course selection. View course details for individual fees.
Become a dynamic leader in the tourism industry by understanding the values, practices and quality systems that define successful tourism businesses.
Develop key skills by learning how to analyse and evaluate hospitality and tourism operating environments, sustainable destination management options, and how to effectively apply staffing strategies to create a flow of positive staff relationships and a well-run team.
You will also learn how to manage the customer experience, and how the concepts of kaitiakitanga and manaakitanga can be applied to your industry, allowing you to create distinctly New Zealand experiences.
Managing challenging customers or situations is a real skill and can take a tourism or travel company from being good to outstanding, done well it can increase customer loyalty and word of mouth. We’ll show you how to confidently offer exceptional customer experiences and to deliver on quality under pressure, allowing you to add significant value to any business.
Upon graduating you will be able to work in a supervisory role and to positively contribute to the day-to-day operations of a tourism or travel business on all levels.
|Minimum requirements Learn more|
Academic requirements: Applicants under 20 years old:* NCEA Level 2 * A minimum of 8 literacy credits at Level 2 or higher in English or Te Reo Maori, of which at least 4 credits must be in reading and at least 4 credits must be in writing. Or One of the following qualifications:* New Zealand Certificate in Business (Level 3)* New Zealand Certificate in Business (Level 4)* New Zealand Certificate in Maori Business and Management (Level 4)* New Zealand Certificate in Project Management (Level 4)* New Zealand Certificate in Food and Beverage Service (Level 3) * New Zealand Certificate in Food and Beverage Service (Level 4)* New Zealand Certificate in Tourism (Level 3)* New Zealand Certificate in Tourism (Level 4) Applicants 20 years old or over:There are no minimum academic requirements, however, applicants will need to provide their curriculum vitae detailing any relevant work experience and academic achievements English language requirements: All applicants must have a level of English sufficient to be able to study at this level. Those students whose first language is not English should have an international English Language Testing System (IELTS) overall academic score of at least 5.5 (with at least 5.0 in each band) issued within the last two years, or a qualification considered to be equivalent to the above: Refer to The NZQA Table of Internationally Recognised English Proficiency Outcomes forInternational Students Note: Students who have achieved NCEA Level 3 University Entrance requirements are not required to provide evidence of English Language Skills. Special Entry: Special Entry approval is required from the Curriculum Manager or delegate.
Student success data is unavailable for this qualification.
|3 years after completion|
|Median earnings Learn more||$39,003|
|Earnings range Learn more||$28,689 - $46,694|
|In employment Learn more||59%|
|In further study Learn more||28%|
|On a benefit Learn more||7%|
Note: All KIS information is the most recent available relating to domestic students only. Learn more about Key Information for Students