New Zealand Diploma in Tourism and Travel (Level 5)

Develop key skills by learning how to analyse and evaluate hospitality and tourism operating environments, sustainable destination management options, and how to effectively apply staffing strategies to create a flow of positive staff relationships and a well-run team.

You will also learn how to manage the customer experience, and how the concepts of kaitiakitanga and manaakitanga can be applied to your industry, allowing you to create distinctly New Zealand experiences.

Managing challenging customers or situations is a real skill and can take a tourism or travel company from being good to outstanding, done well it can increase customer loyalty and word of mouth. We’ll show you how to confidently offer exceptional customer experiences and to deliver on quality under pressure, allowing you to add significant value to any business.

Upon graduating you will be able to work in a supervisory role and to positively contribute to the day-to-day operations of a tourism or travel business on all levels.

COVID-19 vaccine

The Government COVID-19 Public Health Response (Vaccinations) Order 2021(external link) has been extended to include high-risk workers in the hospitality and service industries such as hair, beauty and fitness sector.

This has implications for our learners and staff who have close contact, customer facing, roles in the teaching and learning environment, and learner work placements.

The effect of this is that vaccination will soon be mandatory.

With the introduction of the Order, NMIT cannot secure placements for learners who are not vaccinated. If your vaccination status cannot be confirmed it is likely you will not be able to complete your qualification.