COVID 19 - Student information

COVID 19 - Student information

Online study links: Moodle(external link) | Office 365(external link)

We are facing unprecedented times and want to ensure all our learners are kept up to date about actions we are taking to care for your health.

A message from Liam Sloan, NMIT Chief Executive

30 March 2020

Q&A's for learners

I've lost my part-time job and am struggling to pay the rent. Is there any financial help I can get?

You may be eligible for the Government's wage subsidy scheme(external link) if you have been working to cover education costs.  There is also now a freeze on rent increases(external link) and you could try approaching your landlord to temporarily reduce your rent. The Tertiary Education Commission (TEC) has just released some useful information for domestic students in its latest bulletin(external link) that covers subsidies, fees, StudyLink and other topics.

I know that to comply with the conditions of my visa I must have 100% attendance. How do I do this for online?

Yes, it is a condition of all international student visas that students attend and make progress in their studies. Attendance on campus is not an option under New Zealand’s Alert Level 4 and NMIT is moving to full online delivery on 6 April 2020. We expect that students are attending online as required. Students need to follow instructions regarding attending and progressing in their studies or they may breach the conditions of their student visas.

I am a Level 9 Applied Management international student. I failed a course and need to re-enrol for the course which commences in May. Is there any help I can get with fees?

Unfortunately, you would need to re-enrol whether we were in lockdown or not. You could approach SANITI(external link) for suggestions on how to assist with fees in the present situation.

Can NMIT international students work full time over the four week lockdown period (especially those with supermarket jobs)?

NMIT students will be studying full time online from 6 April 2020 and at present, are expected to study remotely including researching, writing assessments, reading and completing any online materials that are already available for the programme in which they are enrolled. 

With effect from 25 March 2020, however, the Government has extended the work rights of international students currently working in:

  • Specified supermarkets (Woolworths New Zealand Limited, Foodstuffs North Island Limited or Foodstuffs South Island Limited) to work more than 20 hours per week for 30 days up until 25 April 2020
  • Healthcare roles (including aged residential care) to work more than 20 hours per week for three months.  

International students are, however, still expected to continue their studies and should discuss their plans with NMIT as it is expected study requirements will still be completed.  Go to the Immigration NZ website(external link) for full details.

NMIT has suspended all classes until 6 April, does this mean learners are on holiday? 

No, learners are not on holiday and are expected to continue with their studies from home.  This could include reading and revision of materials and online resources. The suspension of classes will give NMIT time to ensure all systems can be prepared to resume successful online teaching and assessment from 6 April. There is no change to NMIT’s scheduled term breaks. 

Who do I contact at NMIT for more information?  

Below are some email addresses you can use to contact NMIT: 

Academic queries -

Enrolment queries -

International Enrolments and Visa queries -

International support -

Library and Learner Services -

Māori support and Māori studies -

Marlborough and Base Woodbourne Campuses -


Scholarships -

Trades Academy -

Trades curriculum areas -

For student wellbeing support provided by senior counselling students call 021 246 6711.

What will happen regarding practical placements that are part of a programme? 

Programme areas will be in touch with all those who have a practical component to their programme, at present please concentrate on theory.

Will there be a transfer fee charged for short courses not running over the next four weeks?

No transfer fee will be charged for the short course timetable being adjusted.

Will applications for mid-year course start still be processed and approved?

Yes, the processing of these applications will continue.

Do I need to self-isolate?

As you will now be aware, everyone is required to stay at home for four weeks from 11.59pm Wednesday 25 March, excluding those involved in essential services. See the NZ COVID-19 website(external link) for more information on self-isolation.

What can I do to protect myself and others?

To keep yourself well, the following is recommended:

  1. Wash hands thoroughly and frequently (at least 20 seconds) with soap and water, or use a hand sanitiser
  2. Cough and sneeze into your elbow or a tissue (rather than into your hands) then put the used tissue straight into the rubbish and wash your hands
  3. Avoid close contact with people who are coughing or show signs of a fever 

Are there any reported cases of the virus at NMIT? 

We have not received any reports of staff or students being directly affected by COVID-19. 

What are the symptoms of COVID-19? 

Symptoms reported for people with COVID-19 include mild to severe respiratory illness, similar to influenza. This includes fever and respiratory symptoms such as cough, shortness of breath and difficulty breathing.

Do I need to wear a face mask? 

Refer to the information provided by the Ministry of Health(external link)

What should I do if I become ill?

Please call your local medical clinic or Contact Healthline. Please call first before visiting a doctor.

I am a current student and cannot return to New Zealand. Can I get a refund?  

Our Fees, Charges and Refunds policy says that students are not eligible for a refund after a programme start date. We can give you an option to defer your studies to the next available intake. If you decide not to return to complete your studies, you need to apply for a refund from the insurance company. The approval and amount of the refund lies solely with the insurance company. 

I am a current student and my visa has expired or is about to expire. What happens to my studies and the fees that I have paid? 

Please email to discuss possible options.  You may be able to defer your studies to the next available intake. 

Can NMIT assist with my visa application? 

When you are in New Zealand, our team can assist you with your visa application. We cannot assist you with your visa application when you are not in New Zealand. If you have an agent, please contact them for assistance. 

More information

New Zealand Government COVID-19 website(external link)

Ministry of Health

COVID-19 helpline

0800 358 5453

This is a dedicated COVID-19 helpline (or +64 9 358 5453 for overseas SIMs). It’s free to call, available 24 hours a day, 7 days a week, with interpreters on hand to help with translation. 

New Zealand Ministry of Health Facebook (external link)

New Zealand Ministry of Education online

New Zealand Ministry of Education Coronavirus (COVID-19) updates(external link)

New Zealand Ministry of Education Facebook(external link)

Immigration New Zealand Contact Centre helpline

This helpline is for specific COVID-19 related immigration queries:

0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ)

Tertiary Education Commission

COVID-19 updates from Tertiary Education Commission(external link)

Education New Zealand

Information and advice(external link) for international students under Alert Level 4


COVID-19 Information for students getting Student Allowance or Student Loan(external link)

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