COVID 19 - Student information

COVID 19 - Student information

Online study links: Moodle(external link) | Office 365(external link)

We are now in Alert Level 2 and want to ensure all our learners are kept up to date about actions we are taking to bring you back to our campuses.

Q&A's for learners

What does Alert level 2b mean for me?

The campuses at Richmond, Blenheim, Woodbourne and Nelson are open to students for classes and the libraries have extended opening times.  NMIT has a set of Guidelines for Alert Level 2 [PDF, 122 KB] which shows how we will operate. For this and more information specifically for students please read the updated Level 2 Guidelines for NMIT students [PDF, 172 KB].   You can also go to the Ministry of Education website(external link) to find more information on how Alert Level 2 will impact tertiary students.  [PDF, 190 KB]

Are there any other changes scheduled?

From Monday 8 June, NMIT will be operating under new, more relaxed, guidelines for Alert Level 2 [PDF, 119 KB].  A key change for students from Monday will be the ability to take part in non-timetabled activity on campus.

Does NMIT have a COVID-19 contact tracing app?

Yes we do have an app and you can find out more by reading the app fact sheet [PDF, 40 KB].  You will still need to complete a register for each class you attend.  The app forms part of our contact tracing layering and you can use it to register each time you enter a building on campus.

Who do I talk to about the International Student Hardship Fund?

NMIT has to apply for the fund but please approach SANITI if you want to know whether you are eligible for this fund and what it covers. You can go to the Education New Zealand (ENZ) website(external link) to learn how the fund will be administered.

Who do I talk to about the Student Hardship Fund for domestic students?

NMIT has to apply for the fund but please approach SANITI or Learner Services if you want to know whether you are eligible for the fund and what it covers.  Read more about the fund on the Tertiary Education Commission website(external link)

Is the SBL Nelson Coachline bus service still available to get me to and from campus?

Yes, the SBL service(external link) is operating but you will first need to contact the bus company (ph 03 548 1539) to give them your contact details and the time and bus route you intend to use. This is for contact tracing purposes and to ensure you can get a seat as buses are running at 40% capacity. Tickets must be purchased prior to your journey as they will not be available on the bus.

While studying online I have completed my qualification, how do I receive my award?

NMIT will not be issuing any awards until week commencing 1 June. If you require urgent evidence that you have successfully completed your qualification, speak to your curriculum area and we will arrange to have a letter and your academic transcript sent to you urgently.

When will the library be open?

NMIT libraries are fully open as places to study and stay on weekdays from 8am to 6pm. If you have any queries, the library’s contact details(external link) can be found on the library website.  

Can I come and hang-out on campus during the day?

Only attend campus if you have a class timetabled for on-campus delivery. You can drop off or collect a book from the library or collect food from the Cafe, but mainly you will only be on campus for a class.

What areas on NMIT campuses will be open at Alert Level 2?

Most NMIT facilities and services are now open. Classrooms, Library Learning Centre and practical work areas will have physical distancing, cleaning and contact tracing measures in place.

How do I to keep myself safe at Alert Level 2?

Physical distancing.  Ensure that you continue to keep a one metre distance from others if you are together for 15 minutes or more.  Ensure you distance yourself two metres from people you don’t know.

Contact tracing.  Keep track of where you have been.  NMIT will have contact tracing registers so  we can get in touch with you if needed. Keep a pen handy for completing the details of the contact registers. You also need to track your own travels from your home.

Hygiene.  Remember to wash your hands frequently, and use hand sanitiser.  When washing hands, wash with soap and water for 20 seconds. Please do not come to campus if you are sick, instead Contact Healthline.

Do I need to wear Personal Protective Equipment (PPE)?

There are only a few programmes where PPE is necessary, for example, Hair and Beauty.  NMIT will provide PPE for students where it is required. 

Can I move to my student accommodation from home?

Yes, you can move accommodation at Alert Level 2. 

Will applications for mid-year course start still be processed and approved?

Yes, the processing of these applications will continue as normal. All supporting documentation can now be submitted online, please try to provide all the requirements with your online enrolment.

I have finished my studies but I can’t leave New Zealand, do I need to extend my insurance cover?

NMIT’s student insurance provider, Allianz Partners, has an Automatic Extension of Cover for our international students who are unable to travel home due to COVID-19.  To request this cover, please email so that Allianz Partners can update your record against your policy. No additional premium is payable for the Automatic Extension of Cover.  If you have already paid an additional premium, please contact for a refund.

I'm having trouble getting online from home - what is the best broadband/internet connection to use for online learning?

There is some really useful information about this in the Technology / Online Learning support section(external link) of our website.  In the article What's the best internet connection / data plan for online learning?(external link) you'll find a link to a broadband comparison site that helps you choose the best package for your needs.  There is also a link to a recent initiative called Skinny Jump which provides low cost broadband targeted at specific groups.

How do I find out about the latest Government support package for domestic tertiary students?

The support package(external link) can be accessed by making a claim via your MyStudyLink account.

The Government wants to give certainty to students that they can continue with their education and will be supported adequately until tertiary education providers can start alternative ways of delivering teaching and learning. The short-term tertiary domestic package is available now and key measures include:

  • continuing support payments for students unable to study online for up to 8 weeks to allow providers sufficient time to make alternative arrangements to enable distance learning
  • helping to cover extra costs by increasing student loan course-related costs from $1,000 to $2,000 on a temporary basis, i.e. for course-related costs like internet and energy consumption to support learning at home
  • technical changes to ensure study being discontinued in 2020 as a result of COVID-19 does not affect student loan life-time limits and students’ Fees Free entitlement.

These measures, together with the support the Ministry of Social Development can already give, aim to provide an immediate response to the financial impact COVID-19 is having on tertiary students.  For detailed information see the Advice for tertiary students(external link) section on the Ministry of Education website. 

Why stay enrolled?

While these are trying times for us all, there are lots of good reasons to stay enrolled including:

  • Staying enrolled is the best way to stay on track with your studies and complete your programme
  • You will continue to receive a student allowance or living costs
  • You can continue to access student support services, e.g. SANITI(external link)
  • If you withdraw, you may not be eligible for potential future student allowances, living costs or other support.

The Tertiary Education Commission's (TEC) most recent update(external link) covers this in more detail as well as working with providers to understand how programmes may change over the coming months and what to do if you are feeling anxious or low. 

I've lost my part-time job and am struggling to pay the rent. Is there any financial help I can get?

You may be eligible for the Government's wage subsidy scheme(external link) if you have been working to cover education costs.  There is also now a freeze on rent increases(external link) and you could try approaching your landlord to temporarily reduce your rent. The Tertiary Education Commission (TEC)(external link) has some useful information for domestic students covering subsidies, fees, StudyLink and other topics. 

I know that to comply with the conditions of my visa I must have 100% attendance. How do I do this for online?

Yes, it is a condition of all international student visas that students attend and make progress in their studies. Full attendance on campus is not an option under Alert Level 2 with NMIT moving to partial on-site and partial online delivery. We expect that students attend both on-site and online as required. Students need to follow instructions regarding attending and progressing in their studies or they may breach the conditions of their student visas.

Can NMIT international students work longer hours during Alert Level 2?

Students who are being asked to work more than 20 hours per week will need to ensure their employer applies to Immigration New Zealand for a variation of conditions (VOC).  Students are reminded they are expected to keep up with their studies during this time.  You can read full details on the Immigration NZ website(external link).

Who do I contact at NMIT for more information?  

Below are some email addresses you can use to contact NMIT: 

Academic queries -

Enrolment queries -

International Enrolments and Visa queries -

International support -

Library and Learning Support -

Wellbeing Support -

Māori support and Māori studies -

Marlborough and Base Woodbourne Campuses -


Scholarships -

Trades Academy -

Trades curriculum areas -

For student wellbeing support provided by senior counselling students call 021 246 6711.

Will there be a transfer fee charged for short courses not running over the next four weeks?

No transfer fee will be charged for the short course timetable being adjusted.

Are there any reported cases of the virus at NMIT? 

We have not received any reports of staff or students being directly affected by COVID-19. 

What are the symptoms of COVID-19? 

Symptoms reported for people with COVID-19 include mild to severe respiratory illness, similar to influenza. This includes fever and respiratory symptoms such as cough, shortness of breath and difficulty breathing.

What should I do if I become ill?

Please call your local medical clinic or Contact Healthline. Please call first before visiting a doctor.

I am a current student and cannot return to New Zealand. Can I get a refund?  

Our Fees, Charges and Refunds policy says that students are not eligible for a refund after a programme start date. We can give you an option to defer your studies to the next available intake. If you decide not to return to complete your studies, you need to apply for a refund from the insurance company. The approval and amount of the refund lies solely with the insurance company. 

I am a current student and my visa has expired or is about to expire. What happens to my studies and the fees that I have paid? 

Please email to discuss possible options.  You may be able to defer your studies to the next available intake. 

Can NMIT assist with my visa application? 

When you are in New Zealand, our team can assist you with your visa application. We cannot assist you with your visa application when you are not in New Zealand. If you have an agent, please contact them for assistance. 

More information

New Zealand Government COVID-19 website(external link)

Ministry of Health

COVID-19 helpline

0800 358 5453

This is a dedicated COVID-19 helpline (or +64 9 358 5453 for overseas SIMs). It’s free to call, available 24 hours a day, 7 days a week, with interpreters on hand to help with translation. 

New Zealand Ministry of Health Facebook (external link)

New Zealand Ministry of Education online

New Zealand Ministry of Education Coronavirus (COVID-19) updates(external link)

New Zealand Ministry of Education Facebook(external link)

Immigration New Zealand Contact Centre helpline

This helpline is for specific COVID-19 related immigration queries:

0508 225 288 (within NZ) or +64 9 952 1679 (outside NZ)

Tertiary Education Commission

COVID-19 updates from Tertiary Education Commission(external link)

Education New Zealand

Information and advice(external link) for international students under Alert Level 4


COVID-19 Information for students getting Student Allowance or Student Loan(external link)


COVID-19 Support page(external link) - includes Support Group and Drop In Sessions.

Nelson Tasman Civil Defence Emergency Management

If you are not eligible for support from Work and Income and you don’t have a way to access essential supplies yourself, you can contact Nelson Tasman Civil Defence Emergency Management on 0800 50 50 75 (Press 1 for Nelson City or 2 for Tasman).

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