Make a complaint

How NMIT can help you resolve problems, complaints or disputes

Conflict is an inevitable feature of living and working in an organisational community. When differences arise, NMIT has a number of processes in place for resolving these. 

We suggest you follow these steps:

  1. Talk to the person first, can it be resolved easily?
  2. If you would like to speak in confidence to someone, please contact the Learner and Support Services Manager (0800 422 733 (external link)  x394) or contact SANITI (external link) .
  3. If the issue is still not resolved, you can submit a formal complaint.
  4. A member of staff will then be in contact with you to arrange a meeting.

Submitting a formal complaint

Firstly, you may wish to review the Student Problem Resolution Framework (external link) to familiarise yourself with your options for resolving the problem.

You can then choose to submit a Complaint. Download form (external link) or submit online using the form below:

Make a complaint online

Please include the names of anyone you have already spoken to regarding the complaint


If you are not satisfied with the outcome of the complaints procedure, you may then take your complaint to iStudent Complaints (external link)

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